FREQUENTLY ASKED QUESTIONS

1. GENERAL INFORMATION

BSQ UK Limited is the retail operator for the UK (AWRS #: XCAW00000113376).

Further company details can be found in the Terms of Sale.

2. ORDER & SHIPMENT FAQS

WHERE IS MY ORDER?

Once your order is out for delivery, we will send you a confirmation email which will include your shipment tracking number. If you have trouble or haven't received your products on time, you can contact our Customer Service Team at https://www.ardray.com/contact-us.

WHEN CAN I EXPECT MY ORDER?

Deliveries take approximately 3-5 business days (with the exception of orders containing pre-sale products). We will notify you once your order has been dispatched and provide you with a tracking number that you can use to track the shipment. Our goal is always to provide the greatest level of customer service, however delivery times are estimated and it is possible for orders to experience delays. If you have any questions about your order, please email our Customer Service Team at https://www.ardray.com/contact-us.

I’VE NOTICED A MISTAKE! CAN I CHANGE MY ORDER?

Please contact our Customer Service Team at https://www.ardray.com/contact-us.

HOW CAN I PAY?

We accept all major UK debit and credit cards, PayPal, Google Pay, and Apple Pay.

CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE THE UK?

We currently only deliver to within the UK.

WHAT IF MY ORDER IS INCORRECT/DAMAGED ON DELIVERY?

If you find an issue with your order, please let our friendly Customer Service Team know as soon as possible. You can contact us at https://www.ardray.com/contact-us.

I’M HAVING TROUBLE PLACING MY ORDER

If you are having trouble placing your order, please contact us at https://www.ardray.com/contact-us.

CAN I PURCHASE WHISKY ACCESSORIES SEPARATELY ON ARDRAY.COM?

We currently do not have any Ardray accessories or merchandise available for you to purchase but we hope to have a range of products soon. To be the first to know about all our new releases sign up to our mailing list here.

THE PRODUCT I WANT ISN’T AVAILABLE. WHERE CAN I FIND OUT WHEN IT WILL BE?

If the product listing page is showing as out of stock then please click on the Notify Me button on the product page and leave your email address to be the first to know when it is back in stock. Alternatively you can sign up to our mailing list here

Let us know what you were looking for https://www.ardray.com/contact-us and we can tell you when it should be available again.

CAN I GET A REFUND ON MY ORDER?

Yes, we do offer returns and refunds; please refer to our Terms of Sale for details.

HOW MUCH DO I HAVE TO PAY FOR SHIPPING?

Your shipping rate is calculated for you upon checkout.